How SENZI Works
Buying, warehouse storage, consolidation, and shipping in one workflow.
SENZI helps customers manage products from China without exposing private customer orders or QC photos publicly.
Step 1: Place Order & Payment
Submit a product link, choose a SENZI Market product, or request sourcing. Pay product cost and service fees when applicable.
Step 2: Warehouse Receiving
Your package arrives at our warehouse. We update the order and provide quality check photos when available.
Step 3: Storage & Consolidation
Store your items and combine different orders into one parcel to prepare for shipping.
Step 4: Shipping & Delivery
Choose available local or international shipping routes, pay shipping fees, and track your parcel when tracking is available.
Help Center
SENZI Questions & Answers
Clear answers about ordering from China, quality check photos, warehouse storage, consolidation, shipping, wallet payments, and refund rules.
SENZI helps customers buy, manage, store, consolidate, and ship products from China through one platform.
You can submit a product link, search supported platforms, use Buy For Me, or choose a product from SENZI Market.
Buy For Me lets you submit a product link and details so SENZI can review, quote, and purchase the item for you when possible.
Forwarding is for products you already bought yourself. You send them to the SENZI warehouse and register the tracking information in your account.
SENZI Market is a product area where customers can browse items available through SENZI checkout and tracking.
When a package arrives, SENZI updates the item status and stores warehouse details such as tracking, weight, notes, and photos when available.
QC photos are product or arrival photos provided after warehouse receiving when available, so you can review what arrived before shipping.
Yes. Items in your warehouse can be selected and consolidated into an outgoing parcel when they are ready for shipping.
Product cost, service fees, domestic fees, and shipping fees may be charged separately through your wallet balance where supported.
Shipping is usually paid after items are packed, weighed, or quoted. Available routes and prices are controlled by SENZI admin settings.
Yes, the platform uses the existing wallet balance for supported product, service fee, and shipping payments.
Refunds for normal and Buy For Me orders depend on seller approval and SENZI review. Final refund amounts may deduct non-refundable fees or costs.
Forwarding orders are not refundable through SENZI because the customer bought the item independently and only used warehouse forwarding.
Storage timing depends on the current SENZI warehouse rules shown in your account or provided by support.
After warehouse items are selected into a parcel, you choose an available route, pay shipping, and receive tracking when available.
Use the Contact page or the support/message area in your dashboard. SENZI support will reply as soon as possible.